Our Corrective Action system is a general purpose database for tracking information about problems, complaints or projects that need certain information, as well as the action items that people are performing to complete these problems, complaints or projects. In its fundamental sense the subject of Corrective Action is the systematic identification and elimination of problems. The database is used to track complaints and problems, both at the departmental level and company-wide.
At Manetek, Corrective Action is a workgroup productivity enhancement tool. It helps people collaborate to resolve issues, and gives visibility to open issues. Have you ever sent an email to someone asking them to do something for you? People often assign an action to someone by email and then a month later wonder what ever happened. Our Corrective Action System lets you assign an action, then catalog and record the results to maintain high visibility for the existence of the action. By providing high visibility, there is less opportunity for an issue to be ignored or forgotten. Everyone is reminded of the activities that need to be performed.
Benefits of Corrective Action Management System
Corrective Action is the systematic identification and elimination of the root causes of our problems. This means that our system is in place to identify problems as well as their root causes. Since problems exist at all levels, the system should be specific on the area to be addressed.
Systematic Identification of Problems
Some companies have dedicated Corrective Action Engineers, who constantly monitor Scrap, Rework, Supplier, and Production Trend/Yield Data, which may affect Quality, Profit, and Schedule.
The root cause of a problem is sometimes difficult to determine. When a defective part arrives from a supplier, is it enough to say that the root cause is "supplier" or should the extra step be taken to determine that the root cause is "Worn Tooling" at the supplier?
Unless the true root cause is identified and eliminated, the problem will never go away. Many people misuse the term "Corrective Action" to describe the temporary fix which did not eliminate the root cause.
The elimination of problems is a team effort, often requiring top management support. We have formal Management Reviews, consisting of a manager from each department. These reviews are on a regular basis and require mandatory participation of all members.
Communication is the key to the success of our corrective action effort. Everyone must know what the problems are and everyone must contribute in solving them. The resolution of each problem is the responsibility of the individual with the proper authority and resources.
Systematic Elimination of Problems
The individual actions (investigation, change implementation, and follow-up) must be assigned to the persons who have the capacity and accountability to complete them.
The process of identifying and eliminating problems should continue indefinitely. As the larger problems are eliminated, smaller ones will always take their place. The good news is that the corrective action process almost guarantees measurable improvements in quality and profit. Your efforts will be well rewarded.